Shipping & Delivery

Global Shipping Coverage

We proudly offer worldwide shipping on all orders. Regardless of your location, we’ll make sure your order reaches you—with no minimum purchase and no hidden fees.


Shipping Provider:

All orders are fulfilled and shipped from our third-party logistics (3PL) facility in China. From there, final delivery is handled by trusted local carriers in your country. This ensures a smooth and efficient delivery process from start to finish.

About Our 3PL Partner:

Our 3PL partner manages warehousing, packaging, and shipping on our behalf. All inventory is fully owned by us—our logistics partner simply facilitates fast and reliable delivery.


Processing & Delivery Timeframes

• Processing Time: Orders are processed within 24 hours (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day.
• Estimated Delivery Time: Shipping typically takes 3–14 business days from the date of dispatch, depending on your destination.


Transparent Pricing — No Surprises

We want your shopping experience to be straightforward and worry-free.

✅ No customs duties
✅ No import taxes
✅ No unexpected charges upon delivery
The price you see at checkout is the final amount you’ll pay.


Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your delivery. You can also track your order directly on our website here:

🔗 Track Your Order 


Delays & Delivery Updates

While we strive to meet all estimated delivery times, there may be occasional delays due to high-demand periods, weather conditions, or courier-related issues. We appreciate your understanding and will keep you informed in such cases.


Important Delivery Information

• Accurate Shipping Details: Please ensure your delivery information is complete and correct. We cannot be held responsible for delayed or lost shipments due to incorrect address details.
• Undeliverable Packages: If your order is returned to us due to an incorrect address or a failed delivery attempt, we will contact you to arrange reshipment. Please note that additional shipping fees may apply.
• Damaged Shipments: If your package arrives damaged, please take photos and notify us within 24 hours by emailing support@fena-online.com. We will assist you with a resolution promptly.

Company Name: BGLXX
Email: support@fena-online.com
Siren: 943403410
VAT: FR 17943403410
Address: 3 RUE Saint-Benoît 7 5006 Paris FRANCE