Refund and Return Policy

At Fena Online, your satisfaction is our priority. If something isn’t quite right with your order, we’re here to help. You’re welcome to return your order within 30 days of receiving it. To be eligible, items must be unused, in their original packaging, and with all labels still attached.

Need to Cancel Your Order? No problem—if your order hasn’t shipped yet, we’ll gladly cancel it and issue a full refund at no cost to you. No hidden fees, no customs surprises—just a smooth, straightforward shopping experience

To Return an Item:
- Let us know! Email us at support@fena-online.com to register your return.
- Download and fill in our return form.
- Send your return to one of the following addresses:

Main Return Address:

Fena Returns
Storgatan 45B, 114 26 Stockholm, Sweden
Phone: +46-3844938
Email: returns@fena-online.com
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Fena Online Returns France
9 Rue du Colonel Pierre Avia, 75015 Paris, France
Phone: +33-112958195

We recommend using a traceable shipping service, as we are not responsible for returns that do not reach us.

Regarding refunds, Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be issued to your original payment method within 14 business days.

About Damaged or Incorrect Items, if your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We’ll make it right with a replacement or a full refund—free of charge.

If you have any questions throughout the return process, don't hesitate to reach out to us at support@fena-online.com. We're always happy to assist!