Privacy Policy

Last updated: 23 April 2025

fena-online Inc., fena-online (US), Inc., fena-online (UK) Ltd., and fena-online Australia Pty Ltd and their respective subsidiaries and affiliates (“fena-online”, “we”, “us”, “our”) recognize the importance of your personal information. This Privacy Policy sets out how fena-online uses and protects information that it collects from its customers, visitors and users (collectively, the “Users”) through, or in association with, its website with a homepage located at www.fena-online.com (https://fena-online.com/ca/en) and its fena-online Mobile App (collectively, the “Sites”), its products and services that may be offered from time to time via the Sites, its related social media sites, or otherwise through Users’ interactions with fena-online (the Sites, products, services, and social media pages, collectively, the “Services”), why it collects that information, how it uses that information, and to whom and in what capacity it shares that information. By accessing the Services, using features of the Services, and/or submitting information to fena-online, you are bound by all terms and conditions in the Terms of Use (the “Terms of Use”) (https://fena-online.com/ca/en/company/terms) and this Privacy Policy.

INFORMATION WE COLLECT

Information you provide: When you register an account or complete a transaction through the Services, we collect some “Personal Information” (that is, any information that can be directly or indirectly associated with you), such as your name, title, email address, phone number, address, date of birth, billing information and other similar information. You may also provide us with certain Personal Information of other people (e.g., if you are sending a gift to someone else).

Device Identifiers: When you access the Services by or through a device, we may access, collect, monitor and/or remotely store one or more “device identifiers”, including device ID and device type. Device identifiers allow us to uniquely identify your device and are used to enhance the Services (including sending updates and information from the Services). A device identifier may also be used in conjunction with other Personal Information.

Analytics: When you access our Services, we may collect information (either directly or using third party services) using logging and cookies which can sometimes be correlated with Personal Information. We use this information to monitor and analyze use and interest in the Services. See the section on “Service Providers” for more detail in this respect.

Log data: As with most website and technology services delivered over the Internet, our servers automatically collect information when you access or use our Services and record it in log files. This log data may include the Internet Protocol (IP) address of your device, the address of the web page visited before using the Services, the purchases that you make, the products you view, browser type and settings, the date and time the Services were accessed, information about browser configuration and plugins, language preferences and cookie data. It may also include your device’s GPS signal or information about nearby Wi-Fi access points and base stations that may be transmitted to us when you use certain Services and enable the location function on your device.

Cookie and Tracking Information: A cookie is a text file stored locally on a User’s device by the User’s web browser, which enables the browser to remember passwords, orders, preferences, and other information when visiting a website. We use cookies and similar technologies such as pixel tags and web beacons that help us collect certain usage data about you (such as your preferences and to process shopping cart items) (“Usage Data”), which may become Personal Information due to direct association with you. The Services may also include cookies and other similar tracking technologies including those of third parties, which may collect information about you via the Services and across other sites and online services, including social media platforms. Our use of cookies and similar technologies such as pixel tags and web beacons is generally for operational purposes, website performance purposes, enhancing functionality of the Services and advertising. For more details about how we use these technologies, please see the section on “Service Providers” below.

USE OF INFORMATION

We generally use information that we collect for the purposes of fulfilling our contractual obligations to you, in furtherance of our legitimate interests in operating the Services and our business and/or where you have consented to such usage. More specifically, fena-online uses Personal Information:

  • To provide, update, maintain and protect the Services and our business.

  • To personalize your experience and improve customer service.

  • As required by applicable law, legal process or regulation.

  • To communicate with you by responding to your transactions, requests, comments and questions.

  • To send emails and other communications, including notices and marketing.

  • To process transactions, including billing, account management and other administrative matters.

  • To investigate and help prevent security issues and abuse and to monitor the Sites for violations of our policies or applicable laws.

  • For marketing purposes.

  • To improve our Sites.

The legal basis for the associated processing of your Personal Information is Art. 6 (1)(f) GDPR (balancing of interests, based on our legitimate interest in constantly and profitably improving the content, functionality and attractiveness of the Sites by analyzing your usage) as well as Art. 6 (1)(b) GDPR (performance of a contract) and Art. 6 (1)(a) GDPR (your consent).

INFORMATION SHARING AND DISCLOSURE

fena-online may share, transfer and/or disclose your Personal Information to or with third parties to provide the services or products requested by you, and under the following circumstances:

  • fena-online shares Personal Information with its shipping company, payment processors, email service providers, and brand ambassadors for operational needs. These parties are bound by confidentiality and limited-use agreements.

  • fena-online may share non-personal data (e.g., analytics or usage data) for understanding service usage and improvements.

  • fena-online may disclose Personal Information as required by law, or if necessary to protect legal rights, prevent fraud, or enforce policies.

  • fena-online may transfer Personal Information in the event of a business transfer, such as a merger or acquisition.

  • Public forums: Any Personal Information voluntarily shared in public spaces (comments, forums, etc.) may be publicly visible.

  • fena-online may post Personal Information for promotional purposes only with your prior consent.

RETENTION OF DATA

fena-online will retain your Personal Information for as long as reasonably necessary for the purposes set out in this Privacy Policy. We may retain it longer to comply with legal obligations, resolve disputes, and enforce agreements. Usage Data is usually retained for shorter periods unless used for enhancing security or functionality.

TRANSFER OF DATA

Your information, including Personal Information, may be transferred to—and maintained on—computers located outside of your jurisdiction, including the United States. By using the Services, you acknowledge that your data may be transferred and processed in countries with different data protection rules.

fena-online will take steps reasonably designed to treat your Personal Information securely and in accordance with this Privacy Policy.

YOUR DATA PROTECTION RIGHTS UNDER GDPR

If you are a resident of the European Economic Area (EEA) or United Kingdom (UK), you have rights under GDPR and UK GDPR, including:

  • The right to access, correct, or delete your Personal Information.

  • The right to object to or restrict certain processing.

  • The right to data portability.

  • The right to withdraw consent (where processing is based on consent).

To exercise these rights, contact fena-online using the methods provided in the Services.

If you wish to be informed about what Personal Information we hold about you, and/or if you want it to be removed from our systems, please request those details by completing this form.

In certain circumstances, you have the following data protection rights:

  • Request access to your Personal Information (commonly known as a “data subject access request”). This enables you to receive a copy of the Personal Information we hold about you where we are the data controller and to check that we are lawfully processing it.

  • Request correction of the Personal Information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected, though we may need to verify the accuracy of the new information you provide to us.

  • Request erasure of your Personal Information. This enables you to ask us to delete or remove Personal Information where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your Personal Information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Information to comply with local law. Note, however, that we may not always be able to comply with your request for erasure for specific legal reasons, which will be explained to you, if applicable, at the time of your request.

  • Object to processing of your Personal Information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground, as you feel it impacts your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

  • Request restriction of processing of your Personal Information. This enables you to ask us to suspend the processing of your Personal Information in the following scenarios:
    (a) if you want us to establish the information’s accuracy;
    (b) where our use of the information is unlawful but you do not want us to erase it;
    (c) where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims; or
    (d) you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.

  • Request the transfer of your Personal Information to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

  • Withdraw consent at any time where we are relying on consent to process your Personal Information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority in the European Economic Area (EEA) or the UK, as applicable.

If you wish to exercise any of the rights set out above, please make a request through the form available here: [https://fena-online.com/ca/en/company/dsar], unless you wish to complain to a Data Protection Authority in which case you should contact the Authority directly.

You will not have to pay a fee to access your Personal Information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure designed to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

For users in the European Economic Area, the United Kingdom, or Switzerland, any changes or modifications will be effective upon your express consent as you will be notified of any changes by virtue of a pop-up, banner, or other notification mechanism when you seek to access the Online Services after we issue a change or modification. Upon consent, the revisions on the Online Services shall apply to all use of the Online Services and all acts or omissions occurring after the effective date of the revised Privacy Policy.

CALIFORNIA PRIVACY RIGHTS

California residents, see our [California Privacy Notice] for more information about certain legal rights.

NEVADA PRIVACY RIGHTS

Nevada law permits our Users who are Nevada consumers to request that their personal information not be sold (as defined under applicable Nevada law), even if their Personal Information is not currently being sold. Requests may be made through [this form] and are free of charge.

CHILDREN’S PRIVACY

Our Online Services are not intended for children under 13 (16 in the EEA and 18 in the UK). No one under age 13 (16 in the EEA and 18 in the UK) may provide any information to or on the Online Services. We do not knowingly collect personal information from children under 13 (16 in the EEA and 18 in the UK). If you are a parent or guardian and learn we have collected or received personal information from a child under these age thresholds without verification of parental consent, please contact us using this form and we will delete that information.

PROTECTING YOUR INFORMATION

fena-online implements security measures designed to maintain the security of your Personal Information. These security measures are implemented both during transmission of Personal Information and once received. The security of your Personal Information is important to us. Certain sensitive information submitted, such as credit card information, is encrypted using secure socket layer technology (SSL). However, no method of safeguarding information is completely secure. While we use measures designed to protect Personal Information, we cannot guarantee that our safeguards will be effective or sufficient. In addition, you should be aware that Internet data transmission is not always secure, and we cannot warrant that information you transmit utilizing the Services is or will be secure.

THIRD PARTIES

In some instances, the Services might contain links to other third-party sites and services. When you access these other sites or services, you are leaving the Services. fena-online is not responsible or liable for the activities on, security or privacy practices of, or content on third-party sites. We encourage you to read the privacy statements posted on each such third-party site or service.

SERVICE PROVIDERS

We may employ third-party companies and individuals to facilitate the Services and our provision of products and services through the Sites, to provide the Services on our behalf, to perform services related to the Services (as discussed above), to assist us in analyzing how our Services are used, and to assist us with business development and marketing efforts related to the Services (“Service Providers”). These Service Providers may have access to your Personal Information only to perform these tasks on our behalf. Some Service Providers may retain aggregated, anonymized data sets in which the individual may no longer be identified.

We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers and charities. These retailers and charities share information about their customers and supporters and what they buy or donate. Epsilon Abacus processes this information as a processor on behalf of these companies to help them understand individuals’ behaviour and preferences. You can learn more about how Epsilon Abacus processes your personal information in their Privacy Policy.

SWEEPSTAKES AND COMPETITIONS

We run sweepstakes, competitions, and other engagements from time to time and participation may require that you opt in to receive marketing communications from us, among other conditions. You may opt out of receiving marketing or other communications from us at any time by following the steps described below. In the event of any differences between the terms of the engagement and the terms of this privacy policy, the terms of the engagement will take precedence.

COMMUNICATIONS OPT-OUT

You may opt out of receiving marketing or other communications from us at any time by following the opt-out link or other unsubscribe instructions provided in any email message received, or by submitting your request through [this form]. Note that, even if you opt out of receiving marketing communications from fena-online, we will still send you order confirmations and other non-marketing related messages.

EDIT OR DELETE ACCOUNT

If your personally identifiable information changes, you may correct, update, or amend your account by making the desired changes on the account profile page found after you log in at www.fena-online.com. If you wish to delete/remove or deactivate your account on the Sites, please contact us using the information provided below or submit your request using [this form].

CHANGES TO PRIVACY POLICY

fena-online may amend or update this Privacy Policy from time to time at its sole discretion and without prior notice. Any such amendments or updates will be effective upon our posting of the revised Privacy Policy. Your continued use of the Services following our posting of any revised Privacy Policy will constitute your acknowledgement and acceptance of the amended Privacy Policy.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@fena-online.com or by mail using the details provided below:

Company Name: SWIFTORA CHECKOUT LTD

Email: info@fena-online.com

Company Number: 16408283

Registered Office Address:
12 St. Mary Street
Bridgewater
England TA6 3LT