Privacy Policy

Last updated: 23 April 2025

At Fena Online, your privacy matters. We’re committed to protecting your personal information and being transparent about how we collect, use, and safeguard it. This Privacy Policy outlines how we handle your data when you interact with our website (www.fena-online.com), mobile services, products, social platforms, or customer service channels—collectively referred to as our “Services.”


Who We Are

Fena Online includes our global entities in the US, UK, Australia, and other affiliated companies (referred to as “Fena online,” “we,” “our,” or “us”). No matter where you are, our priority remains the same: to respect and protect your personal data.

What Information We Collect

We collect information in a few different ways:

• Information you provide directly:
When you shop with us, create an account, contact our team, or subscribe to our newsletter, we may ask for details such as your name, email, shipping and billing address, phone number, and payment information.

• Information from your device:
When you visit our site, we may collect technical data like your IP address, browser type, device identifiers, and your activity on the site. This helps us improve your experience and protect our platform.

• Cookies and tracking tools:
We use cookies, pixels, and similar technologies to remember your preferences, enhance your shopping experience, and deliver tailored content. You can adjust your cookie settings at any time in your browser.


How We Use Your Information

We use your data responsibly and only for purposes that benefit you or are necessary for us to run our business, such as:

1.) Processing and delivering your orders
2.) Providing customer support
3.) Sending you updates, offers, and helpful content (with your permission)
4.) Enhancing and personalizing your experience on our site
5.) Complying with legal requirements and protecting against fraud
6.) Improving our products, services, and platform through analytics

We always aim to ensure that any use of your data is fair, lawful, and transparent.


Sharing Your Information

We never sell your personal data. We only share it with trusted third parties who help us deliver our Services, such as:

1.) Shipping and logistics partners
2.) Payment service providers
3.) Email marketing platforms
4.) Technical support and analytics services

These partners are bound by confidentiality and data protection agreements.

We may also disclose your information if legally required or in connection with a business restructuring (such as a merger or acquisition).


Data Storage & Transfers

Your data may be processed and stored in countries outside your own, including the United States and China, depending on where our partners operate. We ensure all transfers comply with relevant data protection laws and are handled securely.


Your Rights (Especially for EU/UK Users)

If you're located in the European Economic Area (EEA), the UK, or other jurisdictions with similar laws, you have rights regarding your personal data. These include:

1.) Accessing the data we hold about you
2.) Correcting inaccurate or outdated information
3.) Requesting deletion of your personal data
4.) Objecting to or restricting how we use your data
5.) Requesting a copy of your data in a portable format
6.) Withdrawing your consent for marketing or other optional uses

To exercise any of these rights, you can reach out to us at: support@fena-online.com. You also have the right to contact your local data protection authority.


How Long We Keep Your Information

We retain your information only for as long as necessary—whether to fulfill our contract with you, meet legal obligations, or improve our services. We securely delete or anonymize your data when it’s no longer needed.


Security Measures

We take your security seriously. We use encryption, access controls, and other industry-standard safeguards to protect your information from unauthorized access, loss, or misuse.


Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we’ll post the updated version here and notify you if required by law.


If you have any questions or concerns about our privacy practices, don’t hesitate to get in touch. We're here to help and committed to earning your trust.

Contact us at: support@fena-online.com


Company Name: BGLXX
Email: support@fena-online.com
Siren: 943403410
VAT: FR 17943403410
Address: 3 RUE Saint-Benoît 7 5006 Paris FRANCE